FAQs
1. How can I contact you?
You can contact us by sending an email to homenestusa@gmail.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure quality and timely delivery.
3. Do you offer refunds?
Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.
4. How long does it take to process a refund?
Once we have received and inspected your return, we will notify you of the approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Can I cancel or change my order?
We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact us immediately. However, please note that once an order has been shipped, we may not be able to make any changes.
6. How long does shipping take?
Shipping times vary depending on the product and the destination. On average, you can expect your order to arrive within 7-14 business days. Please note that due to unforeseen circumstances, such as customs delays or peak holiday seasons, shipping times may be longer.
7. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that there may be restrictions on certain products for certain destinations. If you have any concerns about shipping to your country, please contact us before placing your order.
8. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
9. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
10. Are your products safe for children?
Yes, the safety of our products is of utmost importance to us. We ensure that all our products meet the necessary safety standards and regulations. However, adult supervision is always recommended when children are playing with toys or using any of our products.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can always contact us for any return question at homenestusa@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at homenestusa@gmail.com